Canada Revenue Agency (CRA)

Canada-wideGovernment

Laid off (12 mo)

3,300

Events (12 mo)

Most recent

Aug 2025

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Layoff Activity

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Trend vs prior 12 months: stableAll-time: 4,940 laid off across 2 eventsBased on tracked events only — may not reflect all workforce changes

Is Canada Revenue Agency (CRA) currently laying off? →

Sources

Media Report

All events link to original source articles.

Layoff Event History

August 2025

3,300

jobs cut(Confirmed actual layoffs)

Across Canada5% of workforce

The Canada Revenue Agency has laid off nearly 3,300 call centre employees since May 2024, resulting in fewer than 5% of callers being able to reach an agent according to the Union of Taxation Employees. Further job cuts are expected due to Prime Minister Mark Carney's directive for federal ministries to reduce spending by 7.5% in fiscal 2026, 10% in 2027, and 15% in 2028-29.

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May 2025

1,640

jobs cut(Confirmed actual layoffs)

Across Canada

The Canada Revenue Agency laid off approximately 1,800 call center employees in May and June 2025, but subsequently rehired about 160 agents and extended contracts for others following public complaints about long wait times. The agency is implementing a 100-day improvement plan that includes self-service expansion, AI chatbot deployment, and increased staffing to address service delivery issues.

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